When ordering faucets from an online faucet store, you may pay a lower price but be sure to do your homework prior to making a faucet purchase. Check the price of the faucet and compare it to the price of the same faucet in a plumbing supply store. Check the return policy. If you are not satisfied with your faucet purchase, can you return it with no hassle? Is there a restocking fee and how much is it? What if your faucet malfunctions a month after purchase, do you have any recourse? Check out online reviews of the store you are considering purchasing faucets from. One of the main complaints is poor customer service and a lag in shipping time. One customer reported cancelling an order due to delayed shipping and being charged a 15% restocking fee anyway.
If you don’t choose a name brand  name such as Kohler or Delta faucets, you may run into high labor fees for installation. Some online faucet stores are actually based overseas, and the faucets they make are styles which don’t conform to our plumbing standards. It is always safer to have your licensed plumber review your choice and make sure it meets code and he/she can tell you if the installation is going to be complicated.
Plumbing supply stores are a valuable resource to buy high quality faucets, and you receive the customer service that should go with it. They have a relationship with the manufacturer of the product, and can provide a quicker resolution to any issues that may arise. If the faucet is scratched this will be detected as soon as it is out of the box – eliminating the question of whether it was scratched after you received it. If the faucet is missing a part or malfunctions after it is installed, you will have an advocate who will either contact or give you contact information for the manufacturer regarding warranties and replacement parts. Experience tells us that if you are investing in a good faucet, it is a good idea to invest a few dollars more and get a high quality product from a plumbing supply store.
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